Call: 303-371-3737 Send Email
Find Distributors Service Warranty

Common Questions

A. Half-cube, Full-cube, Grande-cube, Gourmet-cube, Gourmet Grande Cube, Flake, and Pearl Ice.
Restaurant? 1.5lbs per person. Cocktail bar? 3lbs per person. Lodging? 5lbs per room. Click here to size your machine with our product configurator.
A. There is a High Temperature Safety that senses the temp of the suction line. Its purpose is to open if the machine stays in harvest too long. The HTS is located on the suction line. If it fails in the open position, the machine will not enter harvest.
A. Under counter machines are not designed to have curtains or clips. All other parts must be ordered through your local distributor.
A. The cubes should have a 3/16” bridge between each cube on all 300lb machines or smaller, and 1/8” bridge for all other size machines. To increase or decrease to that thickness you need to adjust the timer accordingly.
A. Click on the this link and enter the model of your ice machine.
A. Service school information can be found by contacting your local Ice-O-Matic distributor.
A. There is a static bin control that shuts the machine off when the bin fills with ice. This control may need to be adjusted. To determine if that is the problem locate the bin thermostat sensor below the evaporator where the ice forms. Find the brass rod and take a dish rag with hot water and rub it on the tube. If the machine comes on, adjust the bin stat.
A. Make sure the condenser is clean and has proper air flow. Remember the high the ambient temperature the less ice the machine will produce.
A. The machine will operate properly without legs. However check local codes which may require legs for cleaning under machine.
A. Machines manufactured in 2004 or later have a 14 digit SN the first two digits indicate the year of manufacture the second two indicates the month. Machines prior to 2004 have a SN that begins with a letter followed by 8 digits A=Jan B= Feb, etc. The number that follows is the year 0=2000 1=2001.
A. Go here to determine what the warranty is on your equipment. Warranty begins with date of install. If the install date is not available check the serial number to determine the manufacture date, if the manufacture date is within the warranty period the machine is under warranty.
A. Make sure the ICE/OFF/WASH switch is in the ICE position. This switch is located behind the front panel. On under counter machines you may need to check the thermostatic bin control. (Find the service manual for your machine here.) On modular units confirm that the splash curtain is properly installed with the tab behind the switch.
A. On under counter machines the model and serial number plate is located behind the front panel at the base of the cabinet or on the control box cover. On modular machines the serial plate is located behind the front panel on the right inside below the access ports. On all machines and bins a serial tag is also located on the back of the unit.